Why is there intrinsically bad music when you're put on hold in the middle of a phone call? I don't understand the meaning of it. Do people have a checklist they go through before setting up a hold line? I can just imagine it: a bunch of people in business suits sitting around a telephone. Slightly fake and patronising voice saying somefting about everyone being busy? Check. A minimum five minute wait to ward off the time wasters? Check. A notice about the call possibly being recorded? Check. Intrinsically bad music? Double-check, AND we've turned it up really loud.
I don't mind being on hold for a few minutes, but my current length is 24min 45secs and rising. How is that customer service?
34min and 50sec later I finally got on to a person.
Any guesses for what the second thing they said to me was?
"Could you please hold for a minute?"
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